Excellent service from both James and Jason. Very fast response to an issue I had spent hours trying to solve in Linux and it was solved within 2 hours. From reporting the fault and having it rectified was fast and efficient. I would highly recommend and will be using Flow Networks for our future projects.
Fast Remote Support
Technology mishaps happen all the time. Flow Network provides remote IT provision, when it’s needed most, to cover System crashes, workstation glitches, and device failures all of which can bring an organisation to its knees.
We can connect securely to remote computers, access applications or individual files, and troubleshoot problems at the moment your employees need it.
Get in touch today
Remote & Telephone Support
Help is here!
Flow Network removes the hassle of having to jump through hoops to offer remote support to your operators, when your focus should remain on your core business.
Flow Network is swift and secure, and there’s no installing software before support calls, opening firewall ports, telling people where to click, no complicated steps for staff to worry about; Flow Network takes care of it all.
Our support agents are all qualified and at hand ready to:
- Assist work-from-home staff, employees in satellite sites, clients or organisation partners
- Reduce costs, through time-saving travel for onsite, human response service calls and maintenance
- Increase first-call resolution percentages
Our remote telephone service is just as easy.
The service is supported by trained operatives familiar with all facets of our products and software and the Support Desk is available between 09:00 – 17:30 Monday – Friday (excluding weekends & bank holidays). The majority of support calls can be resolved over the phone.
Telephone: 0151 363 6392
Or visit our self-service portal where you can create, view and manage your existing support tickets
It was great working with Flow Networks. They were more than helpful and addressed every need I had. I wouldn’t think twice before working with them again.
I found Flow Networks knowledgeable and really helpful setting up my company e-mail accounts. Would highly recommend.
I have been with this company for a long time now and the service and support I get with my website and emails is of a very high standard. I find my account easy to manage and any queries I have are responded to and solved quickly.
The assistance and service we have had from Flow Networks in setting up Office 365 and subsequent servicing has been first class, friendly and extremely speedy. James is our ‘go to person’ for any problems – he is always approachable, available and gives us service with a smile. Howzat!
We have received tailored and excellent service from Flow. I cannot recommend them highly enough. Always one step ahead of our needs and very quick to respond to requests, even when emails are sent at unreasonable hours. James and the team have been professional in every respect be it installation through to final invoicing. Excellent value for money.