Excellent service from both James and Jason. Very fast response to an issue I had spent hours trying to solve in Linux and it was solved within 2 hours. From reporting the fault and having it rectified was fast and efficient. I would highly recommend and will be using Flow Networks for our future projects.
We’ll help at every step
If your business has an issue; we can fix it.
If your business needs new software; we will install it.
From the smallest hotfix to making something work or moving a user from one location to another; we can help. Sometimes a service contract is neither wanted nor needed, because sometimes you only need support when it’s necessary. Flow Networks offers pre-paid support hours which you can be used for almost anything. They can be bought in blocks of 25 all the way up to 200 and we’ll even give you 2 years to use them.
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Giving support when you need it most
Our Pay & Go Ad-hoc IT Support package is designed for SMEs or IT teams who need complementary support but don’t want to or can’t, commit to a monthly contract, with our ad-hoc service, you just pay for the support you need.
General one-off support issues, may also include:
- Emergency support
- Consultation services
- Or project work
- Clear, up-front pricing
- Guaranteed fix with agreed billable-hours ceiling
- Open communication and progress updates
- Emergencies or urgent remote support or a rapid onsite visit (critical server failure)
- “White-labelling” as your companies’ in-house resource
- Experienced and qualified project management and resource availability
- Individual workstation resolution, including hardware troubleshooting and software updates
- Network and infrastructure installation and modification; including telephony, broadband, routing, switching, IP services and Windows AD directories
It was great working with Flow Networks. They were more than helpful and addressed every need I had. I wouldn’t think twice before working with them again.
I found Flow Networks knowledgeable and really helpful setting up my company e-mail accounts. Would highly recommend.
I have been with this company for a long time now and the service and support I get with my website and emails is of a very high standard. I find my account easy to manage and any queries I have are responded to and solved quickly.
The assistance and service we have had from Flow Networks in setting up Office 365 and subsequent servicing has been first class, friendly and extremely speedy. James is our ‘go to person’ for any problems – he is always approachable, available and gives us service with a smile. Howzat!
We have received tailored and excellent service from Flow. I cannot recommend them highly enough. Always one step ahead of our needs and very quick to respond to requests, even when emails are sent at unreasonable hours. James and the team have been professional in every respect be it installation through to final invoicing. Excellent value for money.