Purchasing any sort of software to update the running of your business can be daunting, especially when you’ve got a few different options to decide from. In this blog post, I’m going to tell you everything you need to know about PBX systems and how to decide on the right one for your business.
There are pros and cons of both hosted and on-premise PBX; which is why it’s important to make sure you choose the right one for you.
What is a PBX?
PBX stands for Private Branch Exchange, which is a private telephone network often used within a business. The phone system allows you to use features essential for many daily operations (customer queues, call conferencing, music on hold, etc.). The two main types of PBXs used now are on-premise PBX and hosted PBX. So, what’s the difference?
On-premise PBX involves the system being ran in-house by the business, this can often just be an update on the existing phone system. This system allows you to adjust and delete users however you wish without the need to change carriers.
This is often the best option for smaller business’ as it offers you complete control with no need for a third party. Despite having a larger setup fee, your monthly bills will be considerably less with there being no need to change providers. On-premise PBX also gives you the option to integrate any other programs your company may run, such as CRM systems.
Hosted PBX is often a cheaper initial price, what with there being no need for purchasing hardware. Also, the responsibility of running the PBX is down to the third party; making it ideal for larger businesses with little free time.
Whilst there is a risk that poor internet could affect call quality, this can be avoided as long as the service is properly managed. Unlike on-premise PBX, all upgrades and features are updated automatically by your provider. As everything is done remotely, there are no maintenance costs. Basically, anything you need changing to your system will be sorted by your provider, meaning less stress for you.
How Flow Networks can help you
We understand that all businesses are different, which is why we aim to provide our clients with a unique, tailor-made PBX system to make your life easier. If you’re thinking about having either a hosted or on-premise PBX system please get in touch so we can offer you the best possible advice on what’s right for your business.
Thinking of upgrading your phone system? Get in touch with our team here for more information.